Standards calcify. Accessibility governance spent 25 years learning what happens when compliance diverges from outcomes — AI safety is setting up the same dynamic, with those lessons available in advance.
How WCAG's legal codification has created a paradox in digital accessibility governance, where organizations face risk when adopting better solutions—leaving disabled users underserved despite apparent compliance.
How applying product development fundamentals transformed a workflow problem into an accessibility tool adopted across government agencies.
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